Help
Shipping & Returns
The short version: rates and delivery estimates show up at checkout, and we're one email away for anything else.
Processing
We prep and pack every order as fast as we can. You'll get a tracking number by email as soon as it ships.
Rates and delivery times
Shipping cost and estimated delivery time depend on your address and are calculated at checkout, before you pay.
Have a question about your specific order? Email support@guayoyohaus.com and we'll help.
Exchanges
Need a different size or color? Exchanges must be made within 30 days of delivery. Items must be new, unworn, with original tags still attached. Email us at support@guayoyohaus.com with your order number and we'll sort it out together.
Returns
If something isn't right, returns must be made within 30 days of delivery. Items must be new, unworn, with original tags still attached. Reach out at support@guayoyohaus.com and we'll walk you through the options for your order.
If something arrived damaged
Send us a photo at support@guayoyohaus.com along with your order number and we'll make it right.